About

Martin Kihn

Martin is an ad agency veteran, serial author, former industry analyst and marketing cloud product strategist. A former journalist and head writer at MTV’s ‘Pop-Up Video‘, he went to Columbia Business School and emerged as a management consultant – an experience described in his memoir ‘House of Lies,’ which was adapted for Showtime (2012-16). Other memoirs include ‘A$$hole‘, which was a bestseller in Germany, and ‘Bad Dog (A Love Story).’ He worked at agencies in NYC and Minneapolis doing digital strategy and analytics and currently works for a large software company as SVP of strategy. His biggest regret is that he is not actually British.

Jill Royce

Jill is an ad agency expat and data-geek turned CX consultant. A U of I grad with a BS in communications, she rose through the client service and new biz ranks at top Chicago agencies as an “integrated marketer,” ending her agency tenure as the CRM practice lead for the Chicago office of DraftFCB before making her way to the tech world. Today, Jill leads the CX Consulting Practice for a large enterprise software company, helping Retail and Consumer Goods business leaders reimagine their consumer experience and harness the power of data, technology and innovation to accelerate growth. (She’s also seen every episode of House of Lies.)